If you are attending privately, then you do not require a referral.

If you are attending under a Motor Vehicle or Worker’s Compensation claim then we will require a doctor’s referral at or before your initial consultation. We will also ask for details regarding your Insurance company and claim number as soon as you have them.

Yes you can. We have HiCaps facilities so that we can claim your rebate for you straight away and you will just pay the gap. Everyone’s private health cover is different and so we are unable to tell you what amount will be covered. This is determined by your level of cover so if you require further information regarding this please contact your private health insurance company.

The clinic is open from 7am to 7pm Monday to Thursday, 7am to 5pm Friday and 8am to 12pm Saturday.

The primary reason people seek physiotherapy care tends to be for pain. Our job is to try to determine the level of “sensitivity” or “irritability” of each individual condition. Some pain conditions, particularly if not being managed appropriately with pain medication cause increased sensitivity in your entire system, meaning that things that normally would not be painful, such as touch, become painful. In these cases it is sometimes best to keep manual therapy to a minimum and to manage the condition with advice, exercises, medication and more indirect forms of treatment. We will do our best to tailor our treatment to your individual condition and irritability level. However some manual therapy treatments do result in mild post treatment soreness. This soreness should not last any more than a few hours to a day. Your physiotherapist will discuss the possibility of this with you, as well as techniques to relieve it and instruct you to let them know if you do feel any more than mild soreness after the session. Letting them know how you felt post-session will help them to determine the level of irritability they are dealing with, whether medical review or additional medication management might be required and tailor their treatment in the follow-up session.

Yes we do. An Enhanced Primary Care (EPC) Medicare plan is a referral given to us by your GP allowing a certain number of sessions (up to 5) that are partially covered by Medicare. This is usually reserved for patients with either chronic or multiple issues requiring review by a number of health professionals. It is designed so that you may have a thorough assessment and receive advice on how best to manage your chronic or multiple conditions. Based on your assessment you may require manual therapy, massage, exercise rehabilitation, as well as advice regarding habits and lifestyle factors that might be affecting your condition. Unfortunately due to the long term nature of most conditions it is not expected that your conditions will be “cured” in 5 or less sessions, but that you receive some short term treatment to help you recover from a “pain flare” or that you will have a better sense of how best to self-manage your condition/s.

This is completely individual. For acute presentations, we will sometimes prefer to review you either the next day or the in the next few days so that we can assess your response to treatment and manage your condition optimally.

Often as you start to improve or if the condition is subacute or chronic, we will lengthen the time between appointments to give you time to work on habit changes or exercises we have implemented.

Once you are independently performing your rehabilitation program at home and your pain or stiffness is under control, your sessions may be anything from 2 to 6 weeks apart.

On successful pain-free return to activity, work or sport, we will provide an ongoing maintenance program and discharge you from our care, with the advice to give us a call if you have any further issues or concerns.

Please allow 40 minutes for your initial consultation. This allows the physiotherapist to take a detailed history of the problem, as well as perform a thorough examination, treatment, and advice for when you get home. It is important to remember that although we make sure to allow this amount of time, we may not always use the entire 40 minutes. Some conditions, such as BPPV or acute/ highly irritable pain conditions do not respond well to a lengthy examination and/ or treatment. Your physiotherapist will tailor the session to your individual needs to ensure that your condition is managed optimally.

A follow-up appointment is generally 15-20 minutes. This allows a brief reassessment, appropriate follow-up treatment and/ or progression of your exercises. Please try to arrive 5 minutes early to assist your Physiotherapist in running on time. When we have quite a few patients in a row 5 minutes makes a big difference!

Yes! Ryan Campbell, Renee Calder and Tania Althorpe are all qualified Sports Physiotherapists. They have completed a Masters of Clinical Physiotherapy (Sports), which involves intensive focus on refining clinical reasoning and skills, as well as broadening their knowledge on athletic injury and sports rehabilitation.