PRIVACY POLICY

Privacy Policy for Wanneroo Physiotherapy

Introduction

Wanneroo Physiotherapy ("we," "us," or "our") is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Collection of Personal Information

We may collect personal information from you when you:

Book an appointment
Complete forms on our website
Contact us via phone, email, or in person
Use our website or social media platforms

The types of personal information we may collect include:

Full name
Date of birth
Contact details (e.g., phone number, email address, and residential address)
Medical history and relevant health information
Payment details

We only collect information that is necessary to provide our services and manage our operations.

2. Use of Personal Information

We use your personal information to:

Provide physiotherapy services
Manage bookings and appointments
Communicate with you regarding your care or other relevant matters
Process payments
Improve our services and website functionality
Comply with legal and regulatory obligations

3. Disclosure of Personal Information

We may disclose your personal information to:

Healthcare professionals involved in your treatment
Third-party service providers (e.g., IT support, payment processors) where necessary for business operations
Regulatory bodies or law enforcement agencies as required by law

We will not share, sell, or rent your personal information to third parties for marketing purposes without your consent.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes:

Secure electronic storage systems
Restricted access to sensitive information
Regular staff training on privacy practices

However, no data transmission over the internet or electronic storage can be guaranteed as completely secure. While we strive to protect your information, you provide it to us at your own risk.

5. Access and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. To do so, please contact us using the details below. We may ask you to verify your identity before processing your request.

6. Cookies and Website Usage

Our website may use cookies and similar technologies to improve user experience and analyze website traffic. By using our website, you consent to the use of cookies. You can manage or disable cookies in your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website, and we encourage you to review it periodically.

9. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:

Wanneroo Physiotherapy
Phone: +61894051566
Email: reception@wanneroophysio.com.au
Address: 9/771 Wanneroo Road, Wanneroo WA 6065

We will respond to your inquiry promptly and work to resolve any issues in accordance with the Privacy Act 1988 (Cth).

Effective Date: 1st January 2025